We're here to help.
Support for clubs, coaches, performance staff and players using the AthletIQ platform and mobile apps. Most questions are answered the same working day.
Email support
Include your club name and the email address on your AthletIQ account so we can find your organisation quickly.
Response times
Support is staffed Monday to Friday, 09:00–17:00 CET.
We aim to reply within one business day. Urgent matchday issues are prioritised.
Sales & onboarding
Exploring pricing or rolling AthletIQ out to a new squad?
Contact the team for a demo and a club-specific plan.
Frequently asked questions
Which AthletIQ app should I install?
There are two mobile apps and they are not interchangeable:
- AthletIQ Staff — for coaches, trainers and medical personnel. Dashboard, squad readiness, team calendar and staff messaging.
- AthletIQ — for players. Wellness check-in, training log, ACWR, wearable data and the AI coach.
Staff accounts are refused by the player app and vice versa. If you hold both a staff and a player role at your club, your account is treated as a player account — contact your club administrator if that is wrong.
I can't sign in — what should I check?
Check the organisation you selected on the login screen matches your club, and that you are using the email address your club administrator registered. Staff accounts also need an active staff assignment on a team; without one the app will sign you in but show no data.
Password resets are handled by your club administrator.
Push notifications aren't arriving
Open your device Settings → Notifications → AthletIQ Staff and confirm notifications are allowed. In the app, make sure you are signed in — the app registers its push subscription per account.
If notifications work on Wi-Fi but not on mobile data, check your device's background data restrictions.
How do I connect a wearable or GPS provider?
Wearable and GPS integrations are configured per club. See the integrations page for the providers we support, then ask your club administrator or email support to enable the connection.
How do I delete my account or request my data?
AthletIQ is deployed for clubs, and the club owns the data. Ask your club administrator for an export or deletion — we action verified requests within 30 days.
You can also email privacy@athletiq.one. See the privacy policy for full details of what we store and why.
Report a security issue
Please email security@athletiq.one rather than posting publicly. We will acknowledge your report and keep you updated while we investigate.